I placed an order online costing me over £20 to avail free delivery service. I found out after paying that i was charged for £4.99 for delivery. I phoned customer service but was very unfortunate because she was very dismissive and unhelpful. She told me that my order was less than £20 so i was charged for delivery service but when I explained that my order was over £20 she then told me that I pressed the wrong button for delivery. I asked her to amend the delivery so i can get my money back but she declined and kept saying that they have no facility to amend it. I only ordered less than 5 minutes ago and she cannot change it???? I even said, i will cancel my order but she kept saying that "it is not possible". This is my first time to place an order online with Holland and Barrett. Never again that i will purchase product from them. Very poor customer service ????