Went into their new large store in the centre of Plymouth to order a quantity of Chamomile and Vanilla tea bags that they just do not order and put in stock any more. Spent ages queueing, and then at desk, to place order for Forty pounds of tea bag boxes. Handed the money over after giving every detail under the sun including my loyalty card. Then told I had to give them my e-mail details before I could place the order. I do not have one. Had to take the money back and go adn buy them from elsewhere, which I have now got. What an idiot shop. What an incredible way to treat loyal customers. Obviously I will not be using the store any more. It makes you wonder how large chain stores like this can operate. Useless.