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Tony Farrer
So I visited the Watford store to purchase 2 boxes of Grenade Carb Killa bars. I checked with the staff that if I purchased 2 boxes, one would be half price as advertised and the price would be £25.39 as advertised on the internet for the dark chocolate mint and white chocolate giving a full price of £38.08. The answer was 'yes' but unfortunately the boxes were not in stock. No problem, I phoned the nearest branch in Tesco at Watford and they were in stock. When I arrived at Tesco the staff rang in the bars separately and ended up with a total of £44.00. I pointed out the error and the manager told me that she could not match the internet price. My problem with this, as I pointed out to the manageress, if I go online and order them at the lower price I could then collect them I store at no extra cost. So I would be picking up the same boxes at a different price.... she told me I could not have the same boxes and I would need to return Monday or Tuesday. So I can see two boxes of bars. If I buy today in store I pay £44.00 but if I order online and pick up the same boxes of bars on Tuesday I will only pay £38.00. I'm sure you can understand my frustration and the reason why I went home and ordered the same bars from dolphin nutrition for only £18.25 per box to be delivered on Tuesday. Sorry H&B but this a complete disgrace and why I will NEVER shop with you again. I will also join a lot of other unhappy customers on trustpilot ,, if only I had read the reviews of your shoddy company first. Overpriced - completely inapt staff - procedures that can only lose customers.
8 years ago
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Holland & Barrett has a 2.5 average rating from 376 reviews