A few weeks ago, I bought some pistachios from the pick and mix section in the Guildford store. I started eating them later the same day and noticed something moving in the bag from the corner of my eye. There were a number of small insects in the bag so I put everything in a glass jar, called the shop and returned with the jar the next day. I'd also called the local Council environmental department and took the jar to them after visiting the shop for a refund. When I got to the shop, there was only one employee who didn't seem very bothered at all, saying that she was moving to another branch anyway. She just shrugged her shoulders and said they were fruit flies and it had happened before and gave me a refund but no apology or sign of concern. The Council officer on the other hand was very helpful, went straight to inspect the store and sent Holland & Barrett the sample for their entomologist to investigate. To be fair H&B had cleared and cleaned the area when the inspector went to see them (day after I bought the goods and called the shop). Today, the inspector called me back and reported the beetles were merchant grain beetles and no other complaint had been received from H& B customers. I had given my details to the inspector and consented for H&B to get in contact directly but to date, I have heard nothing not even an apology. Needless to say, I will not use the pick and mix again and would urge everyone to be careful when buying in that way. H&B do have good products and the shop looks nice but I am very disappointed with their customer service and I have a feeling that their employees are not always treated very well by the company.