I am very disappointed with the service provided by Holland and Barrett. I placed 2 separate orders for Manuka honey on consecutive days. It was estimated to be delivered a few days later but didn't. I got 3 emails from them saying that the order had been cancelled because it was out of stock and they refunded me only one order. I emailed them but received no reply. The following day I got an email from Hermes saying they were going to deliver a parcel from H&B so I waited in for it. When it was delivered it was a small box which was very light so I questioned the lady who delivered it and I asked her to open it as it felt empty. She opened it and it had a leaflet from Holland and Barrett inside and that was it! She said she was going to return the box tomorrow and told me to contact H&B which I did via email. Again I received no response or refund. A few days later I decided to put a complaint in via paypal asking for my money back and lo and behold I received a refund the following day. Overall a very poor service! Any other company would have sent me the equivalent products that were in stock (Holland and Barrett have plenty of them) but no! Clearly customers are not valued and I will certainly not be considering shopping with them in the future.