We placed an order and selected a one time only delivery. This month H & B took money out of my account and dispatched another order. We did not order this Healthbox. We emailed customer services the same day the money was taken. Next day Healthbox arrived so we telephoned. Waited over 25 minutes on the phone. No apology even though they confirmed we hadn't ordered this Healthbox. No offer of a refund. Really poor customer service. DO NOT GIVE YOUR CARD DETAILS TO THIS COMPANY! Considering my options now as I really don't want to pay for return postage then not get my money back. Talking to local Trading Standards team for advice.