Always bought many things from H&B and usually very happy. Placed an order online rather than going into the store, and deliberately ordered a bulk amount of items to qualify for next day delivery. I placed my order Saturday evening after 9pm and I was aware that was the cut off point for “next day delivery” so I was expecting my parcel to arrive on the Monday. It arrived late afternoon on the Tuesday with a large item missing. I contacted customer service and they said my missing item was out of stock that’s why it wasn’t sent but will be arriving within the next 48 hours. I wasn’t notified of this but at least it was on its way. I was then offered a 15% voucher code to use on my next order for the inconvenience of the delayed delivery and missing item... But I asked if there was anything else they can do rather than offer my a voucher as there is currently a 20% and a 15% voucher code offered for completely free on vouchercloud for customers anyway. They passed me onto head office and they told me there’s nothing more they can do. And the reason why the delivery was delayed was because my bank apparently released the money to H&B 2 days later. Which has never happened to me before. I made it clear to them that they shouldn’t be offering the option of spending more money for next day delivery if they’re saying that there are some delays because of COVID and especially as apparently some banks and building societies release money days later. I said that I will happily just have the next day delivery price refunded to me. But that they should not offer the next day delivery option on their website, if that can’t always be met as there will always be unhappy customers. Plus people will deliberately spend more to get their parcels the following day, so it’s a bit of a con if that promise isn’t met.