I ordered 4 New MICHELIN Primacy 4 on the 18th Nov 20 to be fitted at Orpington branch on the 19th Nov 20. I went to remove the flat tyre and fit the spare so that I could take the car to the branch. I could not remove the wheel nuts so could not take the car to the branch, I contacted them and was advised that they would book me in with a mobile fitter, I was then contacted by the branch to say I was being transferred to the Croydon mobile fitter and that my tyres would be sent to Croydon for fitting on Monday 23rd Nov 20, between 08.30 and 13.00, at 13.00 I received a Phone calling informing me that they were unable to come today as the tyres from Orpington had been sent to another branch and been sold, they could not get my tyres would I accept another make. I told them no, they then found the correct make and size but with a higher speed rating which I accepted, these would fitted on Wednesday 25th Nov 20, after 13.00. The fitter came and I showed him the in my garage and explained to the difficulty in removing the wheel nuts especially the locking nut, he stated that using a air gun on locking nuts they break, he removed the locking nuts with a bar and the rest of the nuts with a gun. He change the tyres and used a gun to tighten them including the locknuts. I decided to purchase a breaker bar and socket to use should I need to remove a wheel in the future on received the bar and socket and tested it on a wheel nut, I could not undo any of the nuts on my car, I was back where I had started, I am aged 77 and not in the best of health and do not need to struggle changing a flat tyre. I fitter did not tighten the wheel nuts to the correct setting of 180lft and did not torque up any of the wheel nuts. He did not adhere to any of the Covid requirements, no mask, no hand cleaning, or cleaning of areas that he had touched on my car. I now have to take my car to a garage to get the wheel nuts dealt with, IT WILL NOT BE NATIONAl TYRES. I hope this helps others.