National Tyres and Autocare Reviews

Name: National Tyres and Autocare
Rating: 1.84

1.8 Rating 220 Reviews

20 %

of reviewers recommend National Tyres and Autocare

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1.8

Based on 220 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

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National Tyres and Autocare 1 star review on 28th July 2024

Anonymous // 01/01/2019

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“Incredibly poor service at Northwich … I’d never return”

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Posted 1 month ago

“Not a good experience - used to be great. Would never use again”

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Posted 1 month ago

“Called into the Chaddesden branch in Derby. Asked about swapping TPMS sensors from 2 sets of new wheels and balancing, to be told "we can't do it because I don't know how to charge for it"? The rude operative who the polite receptionist summoned from the workshop told me that I "needed to go to a back street garage for that"! Ironically the whole place looked like a backstreet outfit or slightly tidier scrap yard. Idiots.”

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Posted 1 month ago

“Incredibly poor service I’ll never return. Cancelled my appointments x2. Rude staff”

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Posted 2 months ago

“AVOID!! Went in for an MOT and service where they changed my rear right shock. There was a strange clanging sound coming from the car so i took it back, they then said they couldn't hear anything but it was very obvious! I took it back and they have made the problem worse (and admitted to it), it's now been 2 weeks without any resolution and i still don't have a car, customer service is talking to managers to try and fix it but the problem is indefinite! They refuse to pay for a hire car and i'm loosing money everyday as i need the car for work!”

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Posted 2 months ago

“Great price good service allways helpfull”

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Posted 2 months ago

“I can’t put zero starts went to national tyres in Warrington for a wheel alignment, the car was only veering slightly to the left when it came back out the steering wheel was sat crooked as of it was pointing to 1 o’clock if I steered it straight the car nearly mounted the kerb,took it straight back the guy adjusted it said somehow it had gone back out of alignment, I’d only drove it quarter of a mile he readjusted it, this made it slightly better but then refused to do it again, absolute untrained cowboys I’d never use national tyres again ended up getting a refund”

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Posted 2 months ago

“I booked my EV in for Annual MOT through a third party and got a great discount. Upon arrival I was greeted by a cheerful friendly mechanic who took the time to explain what would happen and how long I'd be waiting. During the waiting time another mechanic was extremely helpful and very knowledgeable about a conversation we had about my EV. I've got to say that this was the first time in many years that I wasn't treated like a 'dumb female' who didn't know anything about cars. Thank you for the great Customer Service I experienced at your Wellingborough Branch.”

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Posted 3 months ago

“When I have arrived at the branch they said (drumroll): they do not have my tyres (ordered via website day before, no problem with booking time slot and select branch by postcode, everything prepaid day before)! At the branch they seemed to be allright as the website allowed me to book this for me not them but they said they tried to contact me by phone before appointment time but I had no missed calls unfortunately. Wasted time and trust to this company as needed to book elswere, waiting for refund, cancelling existing MOT related appointments and book new, also cancelling, rebooking personal appointments. For them is just to say "sorry" but for working, busy customer is too much waste of time, fuel to get there (17 miles one way) and booking new, rebooking, changing personal appontments with healthcare and childcare (to do it again elswere few days later once everything has been set to specific times and dates) etc. I wouldn't recommend to anyone, sorry, but I have waisted time, money (17 miles one way as I wanted it next day, in two days I could have it anywhere, even in my town) and I had to make new appointments, book elswere (after refund, so I had to wait couple of days). Totally unprofessional as I have booked and prepaid day before and system accepted size and type of tyres at specific postcode, prompty took my money so I assumed they have the tyres there.”

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Posted 4 months ago

“Had puncture repaired at cannock they scratched my alloy and didn't talk wheel had to take car to ats for them to use talk wrench. Will not be going there again.”

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Posted 4 months ago

“We had 4 tyres changed on Sat there 04 - 01 - 24 midday was the booking , at no point before we had tyres replaced were we informed that we would need new Air intake Rubber valve stems required to be fitted at the same time . The branch we had the tyres changed was right next door to Evans Hallshaw Ford dealers , so when we were phoned to tell us the car was good to collect the Manager on the the desk told me that we might loose air out the valves , and if they did I was informed I could buy 4 new Valve stems next door in the Evans Hallshaw Ford franchise and take the car back in and they would fit them , I took this as they would be fitted Foc .Yesterday Monday The wife took the car to work and the low Air pressure light illuminated on the dash , and I blew the tyres up when she got home last nite . So I phoned Evans Hallshaw and the had 4 Wheel valve stems there , so I phoned the Autocar branch up and asked them when could we come in and have them fitted , and then he dropped the bombshell it would cost us another £25 a Wheel , and I argued the point which arose from the fact that he told me the guys that change the tyres new about Ford Kugas valve stems leaking , and my arguments are why when the tyres were removed from the car wheels did they not inform us we would be advised to renew them , now they claim this is extra work , it wouldn't have been when the tyres wer been changed anyhow, , absolutely flabbergasted, now we're in the same boat again , having to have our tyres removed again to fit new valves which in my eyes should have been addressed in the first place . So we went on our way with slow punctures , just aswell I have a Compressor and tyre inflater in my garage”

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Posted 4 months ago

“Over two weeks ago, a TPM sensor in my wheel was damaged during a tyre replacement carried out by your team. Since then, I have been chasing your company for resolution through numerous calls and emails, only to face delays and a complete lack of support. Despite my persistent efforts, I have found it impossible to speak to a manager or anyone capable of addressing my concerns effectively. The level of customer care provided is wholly inadequate and has caused unnecessary frustration and inconvenience. AVOID!!!!!! A963B014528”

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Posted 5 months ago

“Trustpilot reviews Thanks for your review! National Tyres and Autocare - Aylesbury Add photo Your review is pending.Read less It may take up to 2 hours to appear on Trustpilot. Learn more Angie 0 reviews GB Rated 1 out of 5 stars Aylesbury National Tyres-con artists If no stars was an option, that's what I'd give. Absolutely appalling service! 5 days of work missed due to complete incompetence of the "Manager" not doing my booking correctly or booking me in when the mechanics were already overrun with jobs and weren't able to fit me in! Finally get my car in and it's come out with more issues than when it went in! Work was completed that hadn't been agreed so over £800 of work that I've paid for unknowingly (I wasn't given my failed MOT certificate so I didn't know until I'd already paid that they'd done unauthorized work). I've been waiting for the refund now for almost 6 weeks, have asked to be able to take my car to an independent garage at no cost to myself as their staff are clearly unable to diagnose and repair issues that were caused at their garage! I've been chasing constantly as they just don't seem to care or want to get this resolved as the regional manager has been meant to call me for the past 3 weeks to come to a resolution but no attempt made on his part. All of the contact made has been from myself or the odd email from customer service with endless lies seemingly because nothing that they've promised has come to fruition! My only next step is to take this matter to the small claims court and trading standards! If someone from customer service wants to reply to this my case reference is 24649757.”

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Posted 5 months ago

“I needed 4 new tyres and having dealt with National Tyres for a number of years I went on to their website entered my registration number and a range of option tyres came up, I made my selection paid the invoice and was given an appointment time at Warminster. When I arrived I was early but it was very quiet and the receptionist said there was no problem going ahead with the job. I took a seat in the reception area and after about 30 minutes I was informed that the tyres would not be able to be fitted as I had ordered the wrong tyres and that they were a different size. When I explained that I had entered my registration number into their system and they had given me the option I decided on. I also asked him why he had taken 30 minutes to tell me this information. The receptionist became quite defensive saying it was my problem and I should have checked, I stated that there was little point in having an online system if it did not work. I was then told to get out in a very abusive way, I noticed the mechanics sitting in the back office all started to laugh at this outburst from the receptionist .Being a pensioner and 70 years old I was shocked and stunned by this outburst, the receptionist further stated that he had refunded my money and again told me to get out, he came round from the back of the reception desk, opened the door and told me to get out again. At no time was I apologised to for the inconvenience or offered an alternative solution. This mans behaviour was both frightening and completely out of place for someone in a customer facing role, he should not be treating customers like this. I immediately telephoned customer services and requested a refund and some sort of explanation as to why a major national company would treat its customers in such an appalling way. I was assured I would receive an immediate refund and someone would be in touch later in the day to speak to me. Surprise, surprise, I have not received a refund, or a call from anyone, in fact Halfords have not even acknowledged my contact. Avoid this company like the plague, they are not interested in customer service. Date of experience: 25 November 2024”

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Posted 6 months ago

“My car failed it's MOT last week on acocunt of a headlamp misalignment apparently... it had passed every other year without an issue so i was surprised to say the least. they offered to adjust the beam to get it through its MOT for £30 + vat but i declined as i wanted a second opinion. I took it to another garage who assured me the aligmennt was fine and so i put the car back in for a retest and it passed. i do hope i ma wrong but it feels like this could have been an opportunistic way to scam £30 off me for work that wasnt needed although i do say again, i do hope i ma wrong but how else can you account for the car failing before and passing now, without any work having been done on it?”

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Posted 6 months ago

“Totally disappointing. I will never order from this site again. I ordered 2 tyres and the booking for the fitting was confirmed, so I showed up on time expecting a smooth process. However, when I arrived, the reception acknowledged they could see my booking, but the tyres never arrived! Now I have to wait for them to be ordered and book in AGAIN on a different day. What a waste of time! Absolutely unacceptable service. Avoid this site if you value your time.”

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Posted 8 months ago

“Would give 0 stars is that was an option. MOT done at National Tyres in Marton Road, Middlesbrough which resulted in a fail (not apportioning blame on NT for that). However subsequently booked in on a separate day for repair, car there the whole day only to receive a call late in the day to say they couldn’t get the part. I suggested keeping the car overnight, but no NT did not want to do that. So car collected, not repaired nothing further from NT by way of solution. Why take the booking without confirming that the part was available? Wasted my time and money. Truly terrible customer service at the branch - very not bothered that a customer had been let down; and subsequently when trying to raise a complaint - heard nothing from National Tyres / Halfords in almost 2 weeks since.”

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Posted 8 months ago

“Worst garage Iv been to Iv screwed over big time 2 days Iv given for repairs waiting around in Grantham for them to ring 4 hours later to say it’s not been done then promised me the following day so turned up again 8 o’clock in the morning to get a phone call again to cancel now having to get my repair and re mot done else where shocking please beware Tracey”

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Posted 8 months ago

“charging for online order booking slot. Loughborough store staffs are not friendly”

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Posted 8 months ago

“Worse branch I have used, I ordered 4 of the same tyres online days before, then dropped car off to then get a phone call to say 2 of the 4 tyres were not the correct ones delivered. Boy tried to sell me cheaper and worse rating tyres. Honestly this company has went down hill. Rubbish customer service and talks to you like you are nothing.”

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Posted 9 months ago

National Tyres and Autocare is rated 1.8 based on 220 reviews