National Tyres and Autocare Reviews

Name: National Tyres and Autocare
Rating: 1.95

2.0 Rating 186 Reviews

23 %

of reviewers recommend National Tyres and Autocare

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2.0

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5

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National Tyres and Autocare 1 star review on 23rd March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have arranged to change the two front tyres of my Santa Fe at the National Tyres Store in Middlesborough. Service on time, and great work !!”

Helpful Report

Posted 2 years ago

“Strood Branch, Kent - WOEFUL! AVOID AT ALL COSTS! If I could have given less than 1star I would have done - unbelievably bad customer experience - no hint of customer service - Company Customer Charter is a joke! Took a wheel in for repair advice as it had picked up a screw. Staff member said could not be repaired - he is the expert so ok lets go for a replacement tyre. Tyre required not in stock - he would order it in and it would be there within 48hrs - took all my contact details etc. 48hrs comes and goes no contact so I ring the Branch - delay on receiving the tyre will be there within another 24hrs - 24hrs comes and goes no contact - I spend 3 hrs trying to get through on the phone - phone is never picked up. In the end I take an hour off work to drive over there to see what is happening. No tyre was ever ordered!! No hint of an apology for inconvenience or offer of a remedy - absolutely fuming. Will never use National Tyres again! Staff need retraining or sacking!”

Helpful Report

Posted 2 years ago

“They didn’t even turn up after being left for 4 and half hours waiting. No communication, nothing, and was left waiting another 20 mins trying to get through on phone to cancel. Very poor service. Avoid.”

Helpful Report

Posted 2 years ago

“Watford branch Really slow service if at all. They claim that everything is delayed due to short of staff but still takes orders. Been told to return at different hours or days, wait for an hour to be attended and sent home without work done. Stay away from this place as it will consume your time and nothing will be done in time. I will give a 0 stars if possible.”

Helpful Report

Posted 2 years ago

“I will not be going back to National tyres Had full set of tyres fitted lefto drive to Skegness, traffic was heavy so never got up to 50mph for about 40 miles when I did got a bad vibration thought I'm not turning back now, so carried on at under 50mph next day had to blow passenger front tyre up. Luckily e had both cars at the caravan so didn't use mine for the stay phoned National tyres in Rotherham told me to go their branch in Skegness, but thought no I'm taking it back to where the tyres had been fitted. I drove back at the speed I felt comfortable. Took the car back to Rotherham branch told them about the vibration and the tyre going down they rebalanced the front tyre then told the rim wasn't sealing and I had to have my rim repaired. Didn't strip the tyre to see if there was any problem. I whent away thinking why did he not strip the tyre, so I whent to my local tyre fitter who I would have used but was on holiday at the time. He took the tye off said the rim had not been cleaned. Did the job in 10 mins £10 done no leaks. Thanks National Tyres for abad job done”

Helpful Report

Posted 2 years ago

“Don’t use this company they damage my car and I spoke to regional manger who was rude and was not helpful they dont admit to there mistakes and damage”

Helpful Report

Posted 2 years ago

“I was on holiday in Fife and urgently needed two front tyres as they were a bit worn and one had developed a rapidly deflating puncture. I went online and ordered two tyres with National at my nearest branch in Broughty Ferry, Dundee with an appointment to fit them at 10am the next day. I inflated my tyre and drove the 50 minutes to the branch the next day and arrived promptly. On arrival the staff member told me that my tyres had not been delivered in the 10am delivery, I asked when they might arrive and he said ‘anytime up to 5pm’ as I did not want to wait all day I pressed him for a delivery time and he phoned his logistics who eventually answered and informed him they would not arrive until the next day. (I’m glad I never waited for them) I spoke to the logistics person and complained that I had driven for 50 minutes and would have to go back and return the next day, she offered me a discount of £11.30, I explained that it would not cover my petrol, never mind mileage and a lost morning and she conferred with her supervisor but refused to offer anything further. I cancelled to order and got put through to their complaints but they refused to offer me any compensation or discount for my expenses and inconvenience. Luckily I managed to book an appointment with Kwik Fit Dundee within an hour and they fitted my tyres right away, better tyres, better value and much better service, thank goodness for them.”

Helpful Report

Posted 2 years ago

“Terrible. I went to them today with request of front wheel alignment. They said, they decided not to do wheel alignment for Honda CRV any more. Reason, this model is causing some problems for them. I can't believe.”

Helpful Report

Posted 2 years ago

“After checking on line for prices for 2 tyres and a service I decided to make the booking in person at Grimsby branch as I live only 5 mins away and arrange that both items were done at the same time. Logical and most convenient for all parties. Surprise!!! No do it online or pay an extra £20 per tyre doing it face to face at the branch. Just how stupid is that!!!!. Bigger surprise to you is that I now shall go else where even if I have to pay a little more.”

Helpful Report

Posted 2 years ago

“At the beginning of September I went to my local NTA to book my mot.,earliest date available was 16th Sept due to no mot inspector .Went along on the 16th and was told no inspector come back tomorrow which I did ,guess what , no mot inspector . Given the manager the benefit of the doubt I re-booked for the 21st . The day before my mot was due I phoned the garage to check if it was still on . I was told it could not been done at the appointed time { 09:00 } possibly not until 11:00 or 12:00 pm and could I leave the car. I could not do this and I said I would wait . I then had a phone call saying it could be done until the following week. I said forget it I will go elsewhere. In total I drove 26 miles back and forth and wasted a lot of time and money .Needless to say i will not be using NTA again. I have only given a rating of one star because at least the manager tried his best .”

Helpful Report

Posted 2 years ago

“Over the past 15 years, we have been using National tyres and have replaced all our tyres with them. Keeping business local is something we take pride in doing. This is particularly relevant to my recent car, which has had 10 tyres replaced within 58k miles (£110 per tyre so a reasonable investment). Our most recent experience suggests, however, that customer retention is not at the heart of the organisation, and they are only interested in making money. As a rule, I have purchased a tyre guarantee and have used it when I experienced a slow puncture. This time on a tyre with 4.5/5mm tread left, so it was a good tyre still. The puncture was on the edge of the wall and could not be repaired. I had anticipated that the tyre would need to be replaced at this point but glad I had the guarantee, so I thought! However to find that in fact the guarantee will only cover 40% of the cost as it is worn was sort of understanable, however then being told it would cost me £110 to replace under the guarantee, when I had only paid £104 for the Bridgestone tyres, left me somewhat surprised. Being told the price is not based on what you paid, but the cost of the list price of the tyre. Therefore, I decided to ask if the cost of replacing the 2 front tyres could be a way of a contribution being used; I was informed that the deal would be based on the internet price( As they cant discount in store tyres lower than the internet). Wow a company that competes with itself.. Therefore, I would lose my 40% contribution, and so in theory I have no guarantee and so just wasted my money. In my opinion, I would not bother purchasing the tyre guarantee service, since it is not worth the paper on which it is printed. In my opinion, you should save your money and go to a different retailer because a tyre is a tyre, and until recently, it was the customer service that had me returning, but now that has been lost... Well done, National Tyres..”

Helpful Report

Posted 2 years ago

“National tyres auto Centre Bexleyheath sold me a battery in January 2021 and promised 30,000 starts but what they forgot to mention is that if the battery does not start but needs a recharge then their promise of 30,000 starts is still valid!!! Watch out don't trust a word they say...”

Helpful Report

Posted 2 years ago

“I had an appointment to have two tyres fitted at National Tyres in Worthing . I was met by really friendly staff, Keith , Tom and Josh who were all happy to help , and my tyres were fitted efficiently in very quick time too. I have expensive wheels and great care was taken to ensure that hey were not marked in any way Id just like to add that the staff were very engaging, informative and very polite and great to chat with even though they were working hard, and it really made the experience of buying tyres a pleasure and I got a great price too. I would thoroughly recommend them and won't hesitate to return if I need new tyres, thank you”

Helpful Report

Posted 2 years ago

“I was appalled at the level of customer… I was appalled at the level of customer service after I turned up at the Aylesbury branch of this company for my MOT. I booked it online for 09.00. I needed to drop my daughter off at work for nine and as it took me half an hour to get into Aylesbury it was the best time to make use of my journey. I arrived at National 10 minutes late i.e. 09.10 as the roads around Aylesbury are in a huge mess of closed roads and diversions and I did have delays Although my family with three cars and a small fleet of vans had used the company and its branches for years I was told that as I was now too late for the MOT now and did I not get the message that they left me last night at 18.00. I hadn't but apparently, they had requested me to come at 08.45 and not the 09.00 that I had booked. They then said that the best they could now offer was the next day. If you need us at 8.45 don't accept a booking for 09.00. If ten minutes makes a day's difference to any customer never mind a good established customer don't expect customer loyalty. I canceled my appointment and my family or my business will not use this firm again - a pity but I know that any customer is so hard to get and too easy to lose but then I'm not an employee. MESSAGE - Don't trust your online booking for National Aylesbury - and they expect you to fit in with them and its not for them to fit in with you, the customer.”

Helpful Report

Posted 2 years ago

“Very bad ,offhand treatment by numerous staff at the end of the phone. Despite being instructed to go to them by tyre insurance company Mapfre to replace a punctured tyre that was not repairable they told me they could not come out to me to replace the tyre and told me to drive it to them. Having explained that the tyre was not runflat and it would have to be changed where it was, they said i would have to wait 3-5 days, and when asked how to drive the car on a flat tyre the lady said she did not know as she didnt drive. They then said they did not have mobile tyre fitters at that depot. When i suggested taking the wheel off and taking it to them they said they had to see the complete car as it was covered by insurance. They would not accept photos and after much discussion finally agreed to send a mobile fitter out the next day, but phoned back to say they could not find a replacement tyre in the whole of uk but offered another which would not match. At this point i gave up and went back to the insurer and asked if i could use another local mobile tyre fitter and they agreed. They got a tyre next day and fitted it without drama. Shocking , awful service from National Tyres !”

Helpful Report

Posted 2 years ago

“Not bad service other than cocky and being funny. Just want the the job done. Gave him my registration down the phone £60 came down quoted me £75!”

Helpful Report

Posted 2 years ago

“Did a good job however, was quoted £10 less when booking online than the price i was charged. Should definitely be required to get some parity in their pricing.”

Helpful Report

Posted 2 years ago

“Great experience, fast and professional staff had me in and out in 10 mins changing 2 tyres plus valves and balancing.”

Helpful Report

Posted 2 years ago

“Failed to turn up to change tires despite booking days in advance. Called 3 times and were told they would attend, but stayed in all day foe nothing. Very annoying as had MOT booked for next day.”

Helpful Report

Posted 2 years ago

“Appointment booked for tracking. Turned up on time. They seemed to have no idea I had a booking and said I'd have to wait about an hour. Told them no thanks. He didn't even apologise! Drove home, spent 20 mins on hold to ask for a refund, to be cut off. Rang them back and someone actually said sorry finally and arranged a refund. So wasted nearly two hours of my day to find out for myself that I should have used another company. Really just leave them to go bust, they don't deserve anyones business in this competitive climate. The website is however very good!”

Helpful Report

Posted 2 years ago

National Tyres and Autocare is rated 2.0 based on 186 reviews