“A dreadful company - avoid like the plague!
I had my MOT and service booked in here and turned up on the date and time booked, only to be told there that the MOT machine they use wasn't working and they'd tried calling me (I was busy when the unknown number called me that one time... and no voicemail or email was left even though they have all of my details to do so...). So I'd had to arrange with work and childcare in order to drop the car off at the time booked in for and it was a complete waste as the car couldn't get done after all of that. I was then only fitted in days later once the machine had been sorted. The man who served me mentioned an advisory was my rear brake pads needed replacing, but there was still a few months left in them so its fine to leave them until the notice on the car dashboard comes on about them and means I wouldn't be then paying for those too (£155) on top of my MOT, service and other repairs which needed immediately sorting. Fast forward to today when I've now booked in to another of their branches and they've stung me with a £550 repair for the brake pads replacement as now the discs for them also need replacing as they've worn down due to the brakepads wearing through to them so much... which would not have happened had the man originally just telling me its best to get them done there and then to avoid that happening. Absolutely shocking service!
On top of this, my partner had his car booked in not long after my MOT/Service, it took 3 days in total for his MOT/Service and repairs to be completed because the man there ordered the wrong part on the first day... took forever ordering the correct part the second day and finally we were able to pick the car up at 6pm!!! on the third day. This is our family car which is so necessary for us getting around with our baby, so imagine 3 days of both of us having to sort childcare and sort both of our work commitments all for an MOT/service that should have taken a day.
On the first day of this, my partner had to actually phone the branch at 5pm, because no-one there had made contact with them on the progress... to find out it had failed it's MOT and he was just ordering a part there and then. He said he'd try and squeeze the work in by the end of that day... my partner had phoned at 5:50 as he'd still not heard a thing from them, to find out the part hadn't even arrived (the car had been booked in from the morning so how it's taken until 5ish on the afternoon for him to order a part I don't know). The second day of the car in, he was promised his car was the priority of the day and would be the first on the ramp and it would be done early morning. My partner had to phone at 3pm to check progress and see if it's ready, this is where my partner found out they were trying to order the correct part as the previous day, the man had ordered the wrong one. Again, why it took until 3pm to notice it was the wrong part when apparently his car was first in I don't understand? What were they doing for 7 hours? Again, promised that they'd try get the work completed by the end of the day, but my partner had to keep phoning as no progress updates given, but by 5ish they confirmed they'd have to keep it in overnight because the work they wouldn't have time to do that day. We then had to cancel family plans because we didn't have that family car for our baby. Promised a third time that we'd be first in on the ramp and work would be completed on the morning.
At 12pm on that third day, my partner phoned, to be told "we're just about there with it", I received a phonecall mid afternoon to say the car would be ready for pickup 5-6pm.
Booking with this company for this work over the last couple of months has been nothing but a headache, so much wasted time and additional money spent!
Please take my advice and choose somewhere else more reputable that consider how much inconvenience it is for customers needing to drop off the car and those having to then plan to pick the person up and drop them back off, people have busy lives, don't make them any harder!”
“Had four new tyres fitted as I was told they had perished (5 year old car low mileage) Cost of £530. Two days later tyre warning came on, back to National in Bearsden, Glasgow. Told me the valve was faulty and and said they had fitted a new one. A week later going out to a rural golf course tyre warning came on again. Had to abandon car in layby as tyre was nearly flat. Husband took it back, staff were exceedingly rude said they were too busy to look at the car but he could bring it back the next day. He then took it to Kwik Fit in Milngavie who informed him the tyre valves were old and cracked and although the tyres had been changed the valves had not hence the reason the tyres were leaking air. Kwik fit changed the valves and gave my husband the old ones, they also photographed the leakage out of the tyres for evidence. No response from National when my husband tried contacting complaints. Will stick to going to Kwik Fit in future and not go near National again.”
“Ordered 2 tyres to be fitted at home, the Mrs took the day off to wait for the tyre fitter only to get a message at 10.10 saying that they weren't coming and they can't get the tyres that were ordered, trying to replace them with cheaper tyres at the same price. Absolutely shocking service!!”
“If you book a job in you would expect that they have ordered the part in and turn up to work, or at the very least be courteous enough to call if the part wasn't available, apparentely not if you are the Carlton Road branch. I took the morning off drove the car in, my wife followed in her car to take me back only to be told on arrival that the guy doing the job was on holiday and they couldn't get the part, but didn't have my phone number to tell me, which is untrue because they called my back previously with the quote. They weren't even apologetic for the major inconvience and their incompetance. I have been using this branch for 10 years you have just lost a loyal customer.”
“Very rude staff, book the MOT for 8:30 told me don't know for how long I book the 8:30 because I have to work afternoon Straight way said no I don't have time no in a aggressive manner!! I didn't expect them to give me a instant service. However, he could've said come back tomorrow or whenever they have got a space. I never used them before and will not either.”
“I had an appointment for tyres to be fitted by National Tyres mobile fitters.
They failed to turn up, and failed to make contact to explain.
Was left stranded.”
“What is this? You can't bring your wheels down to get tyres fitted to them? What absolute lunatic, corporate, stupid.... no words. Bye bye, always were a bit of an idiot company, and Halfords are probably worse.”
“Had a set of tyres fitted by the mobile van. After 20 miles had to stop due to severe knocking only to find 3 out of 5 wheel nuts were not torqued up 2 full turns by hand.
Absolutely disgusting service”
“Wanted £1300 for full exhaust and catalytic converter.
Took car to our local garage, middle part of exhaust and 2 new shock absorbers £629.
Catalytic converter was fine.”
“Title: Terrible Experience at National Tyre Bangor Garage
I recently scheduled an MOT appointment at National Tyre Bangor Garage, but upon arrival, I was informed that the test couldn't be conducted because the MOT tester was off sick. What's worse, no one bothered to inform me beforehand. Instead of offering a feasible alternative, they proposed an impractical solution and then brushed me off. The whole experience reeks of bad management and poor customer care. I strongly advise against using this center.”
“have used your Macclesfield depot for quite a while now along with my family.
I was there on Saturday 30th March at about 11.30, I was with my 10 year old daughter, and was there to arrange to get 2 new tyres fitted.
When I arrived there was a delivery van unloading tyres, the manager, I presume he is the manager as he is the older guy who usually sits in the office taking payments and bookings, this manager was shouting and swearing at either the staff or the delivery guy.
He was clearly upset with something and was using language such as "f#!@*%÷ order, f#!@*%÷ return, f#!@ it" and much more.
He was also very aggressive in his behaviour.
People walking past could also hear and see this because they were looking over from a few feet away.
The young lads working there and the delivery guy did not say a word and just carried on moving tyres.
There was also, i presume a customer sat in a car right next to him on the forecourt who looked very embarrassed.
My daughter heard all this which I do not appreciate and I am disgusted with.
The manager then bounced into the office and came outside and got into a car, he was so angry and annoyed he clearly did not even see me and my daughter stood there on the pavement, as he walked past he was still swearing to himself and I heard him say "f#@!*%÷ wa#@!*" my daughter also heard this which again I am really annoyed and disgusted with.
He then moved the car forward, another car from the forecourt drove out and he put the car back then went inside, I was back in my car at this point but he was still muttering as his mouth and arms were still going.
Needless to say I did not book my car in, this manager, employee is a disgrace and needs speaking to, not only for the language used in front of me and my daughter but for treating other staff and human beings like that.
I will now be taking my business elsewhere along with the rest of my family and friends, this might not be much in the big scheme of things but it is the public that keep businesses like yours going and that man has lost you money due to his disgusting aggressive behaviour. He is clearly a bully and if I was on my own that day I would have told him so.
I would like to hear from you as to how you are going to deal with this before I consider placing a review on Trustpilot and Google.
As you can see I emailed customer services days ago but they have not even had the decency to acknowledge my email never mind address the incident!!!”
“I had 2 new tyres and was charged for taking my old tyres away £5 + vat i wasn't given the option to have them back i live around the corner from a tip and could of saved £5 + vat other than thinking im made of money they did a good job .
Maybe ask the question and then people won't be disappointed as I was .”
“Paid online for 2 tyres and paid to have a time slot to fit the tyres . waited 1hr20 minutes after my slot time which cost me £20 . but when they got around to fitting the tyres they found that they where not in stock after they said they were .so I had to have different tyres at an extra cost of £20 .so I paid £40 extra and didn’t get what I wanted at the time I booked it not going to use this firm again just big con artists”
“Under any circumstances DO NOT LEAVE your car at this garage... left my car for tyres change... make several damages to my alloys, wheels are not balanced properly, damaged TPMS sensors. Complain several times to garage manager, but till now nothing was fixed and they don't see anything is wrong... Never, ever service on that place... waste of time and money”
“No call no show, even after the original tyres I ordered where out of stock and they tried to charge me the same price for worse tyres.
Phoned the following day to see when the person would show to be told it could now be up to 4 days later. Even tho I pick 2 other preferred fitting dates.
Poor management misleading help team.”
“I wouldn’t even of awarded 1 star but only way to write a review. So no stars
Absolutely awful experience with this company. Ordered 2 tyres online. Selected mobile fitting giving 2 dates incase one wasn’t then available as per there instructions. To then be emailed following day to say they are unable to provide the mobile fitting and don’t know exactly when they will be available next. Did I want refund or book into a local branch for fitting. Tried to phone. , on hold for ages to then be cut off. Next time went to an answer machine Phoned next day and hurray got to speak to someone who then booked me into local fitter. Sorted. Or so I thought to then receive an email to say they have supply problem now for the tyres I paid for so have issued a refund. 😡. Oh and it can take up to 10 days to be credited back to your card. So no tyres and out of pocket for up to 10 days.”
“Local garage quoted £148 for new exhaust on Vauxhall Corsa National Tyres quote £420 why are these companies allowed to trade as it’s surely a scam unbelievable”
