National Tyres and Autocare Reviews

Name: National Tyres and Autocare
Rating: 1.84

1.8 Rating 220 Reviews

20 %

of reviewers recommend National Tyres and Autocare

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1.8

Based on 220 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

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National Tyres and Autocare 1 star review on 28th July 2024

Anonymous // 01/01/2019

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“Advised I needed 4 new tyres 😆. Including 1 I had fitted 7 weeks ago..1 I had fitted 9 weeks ago and 2 I had fitted at the end of October 2022 . Nice 1 boys Christmas bonus on it's way. 😆 🤣 😂. NEVER AGAIN.”

Helpful Report

Posted 1 year ago

“Booked car into Falkirk branch for repair on Monday 27/02/2023. Work delayed due to staff shortage (sickness). Was told car would be 1st job next morning. Called them at 3pm (they had not called me) was told delay due to supplier sending wrong part so new part needed to be ordered. Collected car Tuesday 5.30pm. Front Inner track rods and outer track rod ends both sides and shock absorber front driver side plus wheel alignment. Was told to come back in a few days to get tracking tweaked as might be a bit off. Following day noticed damage to newly refurbed alloy and steering wheel was more than slightly off. Thursday returned to garage – manager accepted responsibility for damage to alloy and agreement reached to make good. Wheel alignment re-done. Friday evening – son was driving car and steering felt off. Checked passenger side and found inner track rod end not longer attached to the steering rack. AA called attempted a repair - unable to do roadside repair as wheel nuts on passenger side had been overtightened. AA recovered vehicle to Falkirk. AA have confirmed that had the car been being driven on motorway when the track rod came away from steering rack result could have been catastrophic and possibly fatal. Complaint raised and escalated to regional manager. We asked for car to be taken from Falkirk to Audi in Stirling for safety check – compromised and agreed Regional Manager would take car to Halfords in Stirling. This was done on Tuesday 7th March and car returned with a verbal assurance it was road safe. Also offered a full refund, was advised this would take up to 10 days and customer services would be in touch. Several calls and emails later and still no refund as of 23/03/2023. National/Halford consider complaint closed.”

Helpful Report

Posted 2 years ago

“National Tyres Greenock Inverclyde Been harrased with emails to leave a review for these jokers. Bought two new tyres everything was fine. The week later I booked an appointment for front wheel alignment and entered a voucher number bringing the price down to £19.99. They next day we took the afternoon off work and took the car into the Greenock shop and were told they were running behind a little. No problem. They took the keys and said someone would phone. A couple of hours went past and we received a one ringer phone call from their shops number. When I called back they stated they were unable to do the job as the strut bolts were siezed closed and required the acetylene torch to loosen them. They went on to explain they wouldn't have any gas for the torch until next week. So they were unable to do the job. We took our car around the corner to Dellinburn tyres who immediately put the car on the ramp. Setup the lasers and got the big spanner into the strut bolts. Within five minutes these boys had done the job (tracking/wheel alignment) and that was including the time the mechanic took to take the car a test drive.. National tyres totally wasted our time simply because they could not be bothered. I'm guessing they had more expensive jobs to do that day and were only getting 20 quid for out job so fobbed us off with a measily excuse.”

Helpful Report

Posted 2 years ago

“Newton le willows branch. Booked a tyre and wheel alignment all paid up front. Tues 1pm turned up only to be told a white van was stuck on the wheel alignment ramp and they couldn't do it??.re booked for this morning (Thursday).drove the six miles only to be told it was still stuck on the ramp??.your in the job of tyres and wheel alignment for god sake drag the bloody van off..asked for money back and the guys sat in the office got really nasty saying it's not their fault???.no and I bet by not sorting it you get to sit in the office drinking coffee . I think halfords need to be very careful because clowns like this will destroy your good reputation”

Helpful Report

Posted 2 years ago

“Firstly the guy who worked at the reception area at the Dunfermline branch was rather rude, it was clear that customers were just an inconvenience to him. When I told him I had a puncture and would need a new tyre, he said, leave it with me, when asked what the price would be, he quoted me £25 more than what was advertised online. When I queried this (politely I may add) he became aggressive, raising his voice stating something along the lines of web prices always being cheaper. When I said I wasn’t interested, he followed me to my car ranting the whole time. I can see why a lot of female drivers avoid these places.”

Helpful Report

Posted 2 years ago

“Took my car for m.o.t. to NATIONAL TYRES AND AUTOCARE Having failed my m.o.t I got a quote for repairs - the cost for parts was £202-55. They are now owned by HALFORDS, and my mot says Halfords Autocentres. I checked Halfords on line price and it was £69-97. I also checked Europarts (whom I am led to believe they get their parts from) Europarts price was £109-98. I pointed this out to them, but wasn,t offered amended price. I didn,t feel the part they failed was bad, so went to another garage for mot and it was passed. I won't be going anywhere near National Tyres or Halfords any more, and will be making my friends etc. aware of my experience. I informed Halfords Autocentres on-line, but am afraid they didn,t/couldn,t explain why this was,in fact, they evaded the question entirely, this was the answer I got :- Please provide a screenshot or copy of the competitor quotation, please also stick to the price match guidelines or we cannot assist you further.”

Helpful Report

Posted 2 years ago

“tried to get through on the phone waited half hour before being told they dont do mobile fit in my area ,I have used this company many times in the past and was always pleased with them .since being taken over by Halfords it has gone down hill would never use them again dreadful webb site un workable”

Helpful Report

Posted 2 years ago

“Had appointment at Washington national tyres today 18th January appointment 10 30 got in 9 .50 from entering the depot to leaving the staff were brilliant answered my questions and so so helpful my place now for my tyres Thank you all”

Helpful Report

Posted 2 years ago

“Just returned from national tyres washington got in early to fit new tyres the staff here are the best I have ever come across no problem whatsoever very pleasant and very helpful my place in the future”

Helpful Report

Posted 2 years ago

“Ashton-u-Lynne 4 tyres booked for 12 noon Saturday 7/1/23 arrived to be told leave keys be ready about 4.30/5 , attitude awful, told they where still doing yesterdays work , however 4 guys sat in office on there phones, time 11.35 so not the lunch break,sorry customers vote with there feet , plus you get what you pay for.”

Helpful Report

Posted 2 years ago

“Terrible terrible service. In short they screwed up my order. I requested a refund. Heard absolutely nothing. Called customer services - got cut off and went straight to their survey that they are so intent on your taking at the end of the call, so I wasn't helped. Called again eventually got through to someone and was confirmed that my refund had been processed a few minutes again by the person I spoke to first. If I hadn't called in I would be waiting for a refund that was never going to arrive back onto my credit card. Check your refunds!”

Helpful Report

Posted 2 years ago

“Adam at Selby was very helpful in getting the job done efficiently. Nice customer manner too.”

Helpful Report

Posted 2 years ago

“I booked in a time slot for 1 o’clock to have 2 tyres and tracking done. I turned up about 10 minutes early and car was still sitting there 1 and a half hours later. I can’t see the point of having time slots if you have to wait this long. I moaned to one of the blokes there and he said they were busy but all I could see was the blokes just standing there messing about with loud music blasting or they were outside smoking using there mobile phones. An old gentleman I was talking to in the waiting room said he was booked in at 2 o’clock and his car was finished within an hour. Not once did anyone have the decency to apologise for the wait. I would never use this branch again it’s a shame I can’t give zero feedback if so I would. This made me late going back to work. I think the time slots need to be reviewed and removed if this is what happens.”

Helpful Report

Posted 2 years ago

“Had my appointment for 10am, came on time and the guy asked me to wait around 40/45 minutes. After one hour and a half my car was still in the car park, no one touched it yet. Awful service, very unsatisfied considering I booked trought Halford and I paid in advance and my appointment has been moved twice.”

Helpful Report

Posted 2 years ago

“Rang up in morning and booked car in for suspension check at 4:30 pm. When I turned up they had no recollection of my booking and were too busy. There is no excuse for poor service like this.”

Helpful Report

Posted 2 years ago

“Dear Team, I purchased premium tyres this time last year. The tyres look worn out and it's only done less then 20,000 miles. I will be coming to the purley store to speak to someone as I am not happy with the cost of the premium tyres that have not lasted me very long. Please see my receipt of the purchase attached. Look forward to hearing back.”

Helpful Report

Posted 2 years ago

“Tyres not arrived today and they have emailed me 4 times stock issues but told me they will be here and replaced by cheaper ones joke of a firm”

Helpful Report

Posted 2 years ago

“HI, I HAVE ORDERED MY TYRE ONLINE MORE THAN 3 WEEKS AGO AND IT WAS DELIVERED TO NATIONAL TYRE FOR FITTINGS. I HAVE BEEN THERE THREE TIMES AND I BEEN CONTINOUSLY BEEN IGNORED AND LET DOWN BY YOU NATIONAL TYRES GIVING ME LAME EXCUSES MY TYRES NOT ARRIVED.. TODAY I BEEN THERE AGAIN COZ THEIR MANAGER CALLED ME 3 DAYS AGO AND ASKED ME TO COME FOR TYRE FITTING. WHEN I WENT THERE AT 10AM THE GUY AT COUNTER CALLED JOSH SAID TO ME THEY ARE SHORT OF STAFF AND ASKED ME TO COME AFTER ONE HOUR.I WENT THERE AT 11AM THEY TOOK OFF MY TYRES FROM CAR AND THEN AFTER 10 MINUTES JOSH CAME TO ME AND SAID WE DONT HAVE TYRES SO HE PUT THE OLD TYRE BACK ON MY CAR AND SAID HE WILL GET DELIVERY BY 3PM TODAY. I WENT THERE AT 3PM AND HE LOOKED AROUND FOR TYRES AGAIN AND SAID WE DONT HAVE YOUR TYRES AND HE WAS SO RUDE TO ME AS WELL INFRONT OF OTHERE CUSTOMERS.. I EXPLAINED HIM EVERYTHING HOW YOU BEEN TREATING ME SINCE 3 WEEKS.. THEN WITHOUT MY CONSENT HE CANCELLED MY ORDER AND ISSUED ME REFUND. WHE. I WAS EXPLAINING HIM I DONT WANT REFUND YOU CAN FIT IN MY TYRES IF YOU GET IT TOMORTOW.HE DIDNT LISTEN TO ME AND CANCEELD MY ORDER WITHOUT MY CONSENT AND ASK ME TO LEAVE STORE. I AM NOT HAPPY AT ALL AFTER GOING TO YOUR STORE 4 TIMES IN 3 WEEKS TIMES AND DIDNT GET THE TYRES ITS SO ANNOYING I AM REALLY SURPRISED AND SHOCKED THE WAY YOU GUYS TREAT YOUR CUSTOMER.. I WOULD BE HAPPY IF YOU CAN REPLY ME SO THAT I CAN SEE WHAT ACTION U TOOK. YOU NEED TO TRAIN YOUR STAFF PROPERLY BEACUSE THATS NOT THE WAY TO TREAT CUSTOMER IT WILL CAUSE DAMAGE TO YOUR BRAND.PEOPLE DONT DESREVE SUCH A TREATMENT FROM PRESTIGEOUS COMPANIES LIKE YOU HAD..AFTER PAYING FOR YOUR SERVICE AND STRUGGLE FOR 3 WEEKS AND LET DOWN ALL THE TIMES NOT GOOD ISN'T. PLEASE LOOK INTO MY MATTER.. THANKS REGARDS, A A CAR REG:FL66KFJ(2 FRONT TYRES”

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Posted 2 years ago

“Why bother booking an appointment on line when they run a 1st come 1st served basis. Walk ins don’t go to the back of the queue”

Helpful Report

Posted 2 years ago

“Average prices but dreadful fitting, broken TPS sensor that was ignored and hidden causing a day to sort. Poor balancing (needed to be re done at my expense) Customer service is a joke and do not care. Maybe some good mobile fitters out there but not the one that put x4 tyres on my car. AVOID”

Helpful Report

Posted 2 years ago

National Tyres and Autocare is rated 1.8 based on 220 reviews