National Tyres and Autocare Reviews

Name: National Tyres and Autocare
Rating: 1.84

1.8 Rating 220 Reviews

20 %

of reviewers recommend National Tyres and Autocare

Company Reviews

Questions

Metrics

1.8

Based on 220 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

Visit Website

Write Your review

Tell us how National Tyres and Autocare made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

National Tyres and Autocare 1 star review on 28th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked online appointment for 10am 28th July (Sunday) and received booking confirmation, however on attendance at the Market St, Aberdeen branch it was closed. Your website and the location itself both advertise opening hours of 10am - 4pm on a Sunday and the booking was accepted. Not happy that I travelled to then find the branch closed. There were 5 other disgruntled customers waiting too.”

Helpful Report

Posted 10 months ago

“IF YOU ARE A WOMAN AND/OR FOREIGNER AVOID! I was discriminated against in this garage for being woman and from another ethnicity. They provided a quote of £850 which included the same part twice with different names. They retracted their words when I asked for clarification and I called my partner (a British male) for advice. I ended up going to a different garage who charged £200 for the same work. I complained directly to Halfords after this treatment, and I requested that they educate and train their staff about the Equality Act 2010. I have received no response after speaking to the manager of the branch involved. I will be reporting this as a breach of the Equality Act 2010.”

Helpful Report

Posted 10 months ago

“Appalling service and impossible to get hold of anyone for a refund!”

Helpful Report

Posted 10 months ago

“I bought two new Avon tyres from here when it was national tyres Halifax, at the time I was offered lifetime guarantee which I bought. The tyres are less than four (-4) years old and have a minimum of 5mm of tread remaining. I recently noticed one of the tyres going down, there was a screw in the centre of the tyre which is repairable, so I visited this place again to have it repaired with my lifetime guarantee. They refused to do the repair because they said they tyres were past their shelf life and had cracks, so I questioned this and said surely the life of the tyre is until it is worn down the the legal limit of 1.6mm? They said no and basically tried to sell me four new tyres at full price, - no discount to the remaining millimetres of tread left, so this so called 'lifetime guarantee' is absolutely pointless to have in my opinion. I was as it happens thinking of changing my rear tyres purely because they're about six years old but still good really, and also to have the wheel alignment checked/done as I've had new suspension components fitted. After this experience though, I'll be going somewhere else from now on, I'll never take my car here again. My reviews are genuine personal experiences to keep their integrity as I've reviewed quite a few different kinds of places. *This tyre has since been confirmed as perfectly fine to be repaired by another qualified technician as the tyre is only showing normal wear and said national tyres were just trying to sell me tyres PHOTO BELOW*”

Helpful Report

Posted 11 months ago

“A dreadful company - avoid like the plague! I had my MOT and service booked in here and turned up on the date and time booked, only to be told there that the MOT machine they use wasn't working and they'd tried calling me (I was busy when the unknown number called me that one time... and no voicemail or email was left even though they have all of my details to do so...). So I'd had to arrange with work and childcare in order to drop the car off at the time booked in for and it was a complete waste as the car couldn't get done after all of that. I was then only fitted in days later once the machine had been sorted. The man who served me mentioned an advisory was my rear brake pads needed replacing, but there was still a few months left in them so its fine to leave them until the notice on the car dashboard comes on about them and means I wouldn't be then paying for those too (£155) on top of my MOT, service and other repairs which needed immediately sorting. Fast forward to today when I've now booked in to another of their branches and they've stung me with a £550 repair for the brake pads replacement as now the discs for them also need replacing as they've worn down due to the brakepads wearing through to them so much... which would not have happened had the man originally just telling me its best to get them done there and then to avoid that happening. Absolutely shocking service! On top of this, my partner had his car booked in not long after my MOT/Service, it took 3 days in total for his MOT/Service and repairs to be completed because the man there ordered the wrong part on the first day... took forever ordering the correct part the second day and finally we were able to pick the car up at 6pm!!! on the third day. This is our family car which is so necessary for us getting around with our baby, so imagine 3 days of both of us having to sort childcare and sort both of our work commitments all for an MOT/service that should have taken a day. On the first day of this, my partner had to actually phone the branch at 5pm, because no-one there had made contact with them on the progress... to find out it had failed it's MOT and he was just ordering a part there and then. He said he'd try and squeeze the work in by the end of that day... my partner had phoned at 5:50 as he'd still not heard a thing from them, to find out the part hadn't even arrived (the car had been booked in from the morning so how it's taken until 5ish on the afternoon for him to order a part I don't know). The second day of the car in, he was promised his car was the priority of the day and would be the first on the ramp and it would be done early morning. My partner had to phone at 3pm to check progress and see if it's ready, this is where my partner found out they were trying to order the correct part as the previous day, the man had ordered the wrong one. Again, why it took until 3pm to notice it was the wrong part when apparently his car was first in I don't understand? What were they doing for 7 hours? Again, promised that they'd try get the work completed by the end of the day, but my partner had to keep phoning as no progress updates given, but by 5ish they confirmed they'd have to keep it in overnight because the work they wouldn't have time to do that day. We then had to cancel family plans because we didn't have that family car for our baby. Promised a third time that we'd be first in on the ramp and work would be completed on the morning. At 12pm on that third day, my partner phoned, to be told "we're just about there with it", I received a phonecall mid afternoon to say the car would be ready for pickup 5-6pm. Booking with this company for this work over the last couple of months has been nothing but a headache, so much wasted time and additional money spent! Please take my advice and choose somewhere else more reputable that consider how much inconvenience it is for customers needing to drop off the car and those having to then plan to pick the person up and drop them back off, people have busy lives, don't make them any harder!”

Helpful Report

Posted 11 months ago

“Had four new tyres fitted as I was told they had perished (5 year old car low mileage) Cost of £530. Two days later tyre warning came on, back to National in Bearsden, Glasgow. Told me the valve was faulty and and said they had fitted a new one. A week later going out to a rural golf course tyre warning came on again. Had to abandon car in layby as tyre was nearly flat. Husband took it back, staff were exceedingly rude said they were too busy to look at the car but he could bring it back the next day. He then took it to Kwik Fit in Milngavie who informed him the tyre valves were old and cracked and although the tyres had been changed the valves had not hence the reason the tyres were leaking air. Kwik fit changed the valves and gave my husband the old ones, they also photographed the leakage out of the tyres for evidence. No response from National when my husband tried contacting complaints. Will stick to going to Kwik Fit in future and not go near National again.”

Helpful Report

Posted 11 months ago

“Ordered 2 tyres to be fitted at home, the Mrs took the day off to wait for the tyre fitter only to get a message at 10.10 saying that they weren't coming and they can't get the tyres that were ordered, trying to replace them with cheaper tyres at the same price. Absolutely shocking service!!”

Helpful Report

Posted 11 months ago

“If you book a job in you would expect that they have ordered the part in and turn up to work, or at the very least be courteous enough to call if the part wasn't available, apparentely not if you are the Carlton Road branch. I took the morning off drove the car in, my wife followed in her car to take me back only to be told on arrival that the guy doing the job was on holiday and they couldn't get the part, but didn't have my phone number to tell me, which is untrue because they called my back previously with the quote. They weren't even apologetic for the major inconvience and their incompetance. I have been using this branch for 10 years you have just lost a loyal customer.”

Helpful Report

Posted 11 months ago

“Very rude staff, book the MOT for 8:30 told me don't know for how long I book the 8:30 because I have to work afternoon Straight way said no I don't have time no in a aggressive manner!! I didn't expect them to give me a instant service. However, he could've said come back tomorrow or whenever they have got a space. I never used them before and will not either.”

Helpful Report

Posted 11 months ago

“I had an appointment for tyres to be fitted by National Tyres mobile fitters. They failed to turn up, and failed to make contact to explain. Was left stranded.”

Helpful Report

Posted 1 year ago

“I visited your Gloucester branch, because I had taken national tyres guarantee, absolutely waste of time and money. I won't recommend anyone.”

Helpful Report

Posted 1 year ago

“What is this? You can't bring your wheels down to get tyres fitted to them? What absolute lunatic, corporate, stupid.... no words. Bye bye, always were a bit of an idiot company, and Halfords are probably worse.”

Helpful Report

Posted 1 year ago

“Had a set of tyres fitted by the mobile van. After 20 miles had to stop due to severe knocking only to find 3 out of 5 wheel nuts were not torqued up 2 full turns by hand. Absolutely disgusting service”

Helpful Report

Posted 1 year ago

“Wanted £1300 for full exhaust and catalytic converter. Took car to our local garage, middle part of exhaust and 2 new shock absorbers £629. Catalytic converter was fine.”

Helpful Report

Posted 1 year ago

“Title: Terrible Experience at National Tyre Bangor Garage I recently scheduled an MOT appointment at National Tyre Bangor Garage, but upon arrival, I was informed that the test couldn't be conducted because the MOT tester was off sick. What's worse, no one bothered to inform me beforehand. Instead of offering a feasible alternative, they proposed an impractical solution and then brushed me off. The whole experience reeks of bad management and poor customer care. I strongly advise against using this center.”

Helpful Report

Posted 1 year ago

“Very friendly, professional. Did another mot for me. Highly recomend them.”

Helpful Report

Posted 1 year ago

“have used your Macclesfield depot for quite a while now along with my family. I was there on Saturday 30th March at about 11.30, I was with my 10 year old daughter, and was there to arrange to get 2 new tyres fitted. When I arrived there was a delivery van unloading tyres, the manager, I presume he is the manager as he is the older guy who usually sits in the office taking payments and bookings, this manager was shouting and swearing at either the staff or the delivery guy. He was clearly upset with something and was using language such as "f#!@*%÷ order, f#!@*%÷ return, f#!@ it" and much more. He was also very aggressive in his behaviour. People walking past could also hear and see this because they were looking over from a few feet away. The young lads working there and the delivery guy did not say a word and just carried on moving tyres. There was also, i presume a customer sat in a car right next to him on the forecourt who looked very embarrassed. My daughter heard all this which I do not appreciate and I am disgusted with. The manager then bounced into the office and came outside and got into a car, he was so angry and annoyed he clearly did not even see me and my daughter stood there on the pavement, as he walked past he was still swearing to himself and I heard him say "f#@!*%÷ wa#@!*" my daughter also heard this which again I am really annoyed and disgusted with. He then moved the car forward, another car from the forecourt drove out and he put the car back then went inside, I was back in my car at this point but he was still muttering as his mouth and arms were still going. Needless to say I did not book my car in, this manager, employee is a disgrace and needs speaking to, not only for the language used in front of me and my daughter but for treating other staff and human beings like that. I will now be taking my business elsewhere along with the rest of my family and friends, this might not be much in the big scheme of things but it is the public that keep businesses like yours going and that man has lost you money due to his disgusting aggressive behaviour. He is clearly a bully and if I was on my own that day I would have told him so. I would like to hear from you as to how you are going to deal with this before I consider placing a review on Trustpilot and Google. As you can see I emailed customer services days ago but they have not even had the decency to acknowledge my email never mind address the incident!!!”

Helpful Report

Posted 1 year ago

“I had 2 new tyres and was charged for taking my old tyres away £5 + vat i wasn't given the option to have them back i live around the corner from a tip and could of saved £5 + vat other than thinking im made of money they did a good job . Maybe ask the question and then people won't be disappointed as I was .”

Helpful Report

Posted 1 year ago

“Paid online for 2 tyres and paid to have a time slot to fit the tyres . waited 1hr20 minutes after my slot time which cost me £20 . but when they got around to fitting the tyres they found that they where not in stock after they said they were .so I had to have different tyres at an extra cost of £20 .so I paid £40 extra and didn’t get what I wanted at the time I booked it not going to use this firm again just big con artists”

Helpful Report

Posted 1 year ago

“Under any circumstances DO NOT LEAVE your car at this garage... left my car for tyres change... make several damages to my alloys, wheels are not balanced properly, damaged TPMS sensors. Complain several times to garage manager, but till now nothing was fixed and they don't see anything is wrong... Never, ever service on that place... waste of time and money”

Helpful Report

Posted 1 year ago

National Tyres and Autocare is rated 1.8 based on 220 reviews