“Ordered 4 premium tyres at £600 and fitted on their next available date. They reduced their selling price on the next day for £510. I wrote to ask if they could look into my order and make the deal fair, no reply at all but charged on my card for the original sum not even a single word of reply after my 2nd email.
I can’t believe that a company backed by Halfords the customer services could be that indecent.
Similarly, Apple offers price guarantee to return the difference within a month if their product is on sale in within.
BTW, the fitting is also below par, staff were nice and their services were punctual and promising. However, it seems that they did not put sufficient lubricant on the edge of my rims when fitting, edges are scratched a bit, they also used a metal pry bar to remove the original deadweights from inside of the trim causing deep scratch marks nearby.
All in all, my experience with National Tyre is unpleasant this time, disappointed to be honest. Won’t recommend or shortlist this company for my other cars.”
“Had 2 tyres fitted at Dunstable branch scratched both wheels still waiting for them to sort , customer service is a joke because no answer phone or gets back to your emails ,never again will I use this disrespectful company.”
“What went wrong ? - i turned up for my prebooked & paid for appointment and within the space of one sentence upon arrival your employee was calling every C word every F word and threatening to kill me.”
“Had 2 new tyres fitted
When i got home I washed my car and then noticed one of my diamond cut alloys was damaged which was not there that morning prior to having my tyres changed. I will never ever go back to national tyres.and will not ever recommend them.”
“My partner turned up to Selby branch, at 4pm, with a screw in the tyre and told them she needed a fix to get home, as she was an hour's motorway journey away with a 6 month old in the car.
Staff turned her away because they were too busy to do a 15 minute repair.”
“I ordered two tyres too be fitted at home but the day before the fitter was due to arrive the fitting date was changed to a day that was not convenient with out calling to see if the new date was ok tried calling customer service but no one would answer the phone so had to email them for a refund not good service”
“Asked to fix a puncture and replace another tyre. Fitter then started doing a safety check on the car !! Could you please ask the customer if they want this service. I won’t be coming to National Tyres again. Nearly 2 hours to change 2 tyres !!!”
“I am a nhs worker and had been night shift. Unfortunately I had a puncture and managed to get home safely. My husband had to drive over to National Tyres in Hamilton, South Lanarkshire, Scotland with our car. Staff werent interested even though we have given them lots of business. We had puncture on our existing tyre which is only 3 months old and needs to be replaced. We've already bought 4 new tyres from them in past 4 months. We tried to book a slot on line to get new tyre without success. Will never be back at this garage. We have a mobile mechanic coming to our house today from KWIK FIT. They were very helpful and understanding. Asthey know I need the car to go back out on night shift at hospital, tonight again. Thanks to Kwik Fit for their help. Kwik Fit you know how to treat your customer. Will never us National Tyres again. Quitr sad, to treat a good customer like that. Shame on you.”
“Absolutely disasters no tyres waste of time booking in a line of six other people with the same issues tied trying to get through then they rang off don't these people want to stay in a job .”
“Very poor service from National Tyres Birkenhead, replaced 2 tyres but only tightened the wheel nuts for one. One wheel left finger tight with wheel working loose, could have caused a major incident. Also, no attention to the tyre pressures, again, very poor”
“Was given a price over the phone. The day after having taken half day off work when I turned up at the garage they wanted to double it but didn't really want to do the job. They also do not have a complaints procedure worth it's while. Poor garage - won't return.”
“The service has been shocking at National Tyres. I left the garage with my steering wheel at a 90-degree angle where they had misaligned my tyres for the second time. They also did not return my locking wheel nut which they are taking no responsibility for. My tyres have worn incredibly quickly due to poor alignment. This has been verified by another garage.”
“2 new tyres fitted today, booked in at 8.30am and completed before 9.00am, happy with the service, however I was informed I needed my front brakes done, at a cost of £277, I priced this with 4 local reputable companies who gave me prices varying from £70 to £106,it may well be that there may have been some other issues but certainly not clarified during discussions, I will obviously get the brakes done with another company unless there is indeed other issues and their price is competitive”
“Rubbish tyres / Rubbish customer service
I purchased a pair of tyres pirelli from nationaltyres in manchester, and after 2 months I found one of the tyres has a bulge in the side wall not what I would expect from pirelli tyres as they are supposed to be the best. I contacted the company national tyres and they refused to assist. The tyres cost me £145 each just took my money and interested in helping me in anyway”
“This place is good for fitting PRE-BOOKED TYRES only. Never get you car serviced or MOT here because they will invariably find problems with the tyre, which is not a problem; but what follows is a problem. I had given my car for servicing only. I was told that the tyre tread depth is below legal limit and needs changing. The mistake I made was that i agreed for the change. Cheapest of the cheap tyre worth less than 100 quids was fitted in both from wheel for 169 quids each. For that price, I could have fitted a high mid-range to premium tyre. They even defend themselves saying that since I didn't pre-book the tyre, they can change whatever they want. I contacted the customer care, they also sing the same song. Also, I have never received a serviced car ever without a wash. For the first time in the UK, I had to collect a fully serviced car that was not washed !! I didn't know that Halfords have taken over national tyres. I would have avoided it if I had known because I avoid any organisation associated with Halfords like leech.
sales invoice number 4551805
Customer account number 17450
Job sheet number 4565120
National Tyres, scott hall road, sheep scar, Leeds”
“I booked online and PAID in advance for two tyres to be fitted at Dunfermline on Saturday 23rd at 9 am. Even after arriving at 8.30 am, and being told only two tyres to do before mine,so won't be long..9.45 am was when my car was moved into bay, after asking was just told 'we are busy' how and why did it change? Maybe him standing for 15 minutes leaning into a car chatting has a bearing on that...so took just 15 minutes to change two front tyres. Slap dash...then my car was driven out, with drivers side window down, why? And door wide open and the car RUNNING, the guy just left it walked into the office and the original child shouted. 'THATS DONE MATE' are you not meant to show the CUSTOMER the work carried out? And im definitely NOT YOUR MATE....horrendous obnoxious arrogant children working there”
“I will not be giving them any further business
Booked oil and filter change technician/fitter refused as a small but not excessive oil leak from rocker cover gasket! Poor rude aggressive service received from Hockley/Newtown Birmingham branch avoid at all cost go to a real mechanic”
“" Remember, these great prices are ONLY AVAILABLE ONLINE WHEN BOOKED IN ADVANCE and not in our branches, so order now for our best deals " !!
Why is that ? What is the rationale behind this very devious, exploitative practise. I ( and my partner ) have made a point of never using you again. We will also try to persuade family and other people on media sites not to use you either.
Charging £ 79.00 for a tyre saying it is the cheapest on offer - but when I checked the website less than an hour later at the same `garage`, there were 5 cheaper tyres… so you use the above as a way to avoid telling passing trade about the cheaper options. Devious, callous practise. I assume it is legal.”
“Excellent service when having 4 tyres fitted at the Bedford Branch. They booked me in at short notice and the job was done efficiently and speedily. Would certainly recommend.”
