I've twice been to national tyres this year and I should have been put off the first time however wrote it off as minor. This time the scale of the incompetence and attitude is just not worth the hassle of ever going back. Phone call made to ask if they could sort tyre with a nail in it. Told to come in within the next 30 mins (I was there in 10) to be told to come back in an hour and a half so had to go home. Went back and an hour later told it can't be fixed. So they put the spare on and I gave details (name, address, phone number, email) and ordered two tyres as another one is close to the limit. Went out to my car and the wheel arch is scraped so deep there is no way it can be rubbed out. Went home and doubted the tyres were ordered at all because the guy at the desk was just not interested and talked over me the whole time to other staff. I discovered my alloy wasn't put back in my car but surely they would just keep it as the tyres would be in soon. A week later I called them to find out what was happening some random story about not being able to contact me. I can understand that with only giving my name number email and address how difficult I'd be to track down (apparently every one of them was taken down wrong). So new tyre gets put on and yep only one had been ordered. They then asked me where the plastic bit was to put the spare wheel back on. I said I didn't know and hadn't seen anything as nothing was put back in the car. He actually made it my fault they couldn't put the spare wheel back on adding "well what do you want me to do with it". I could think of a few things pal. Now I'm stuck with a tyre on the back seats (can't use the boot). No way I would ever go back.