I was appalled at the level of customer… I was appalled at the level of customer service after I turned up at the Aylesbury branch of this company for my MOT. I booked it online for 09.00. I needed to drop my daughter off at work for nine and as it took me half an hour to get into Aylesbury it was the best time to make use of my journey. I arrived at National 10 minutes late i.e. 09.10 as the roads around Aylesbury are in a huge mess of closed roads and diversions and I did have delays Although my family with three cars and a small fleet of vans had used the company and its branches for years I was told that as I was now too late for the MOT now and did I not get the message that they left me last night at 18.00. I hadn't but apparently, they had requested me to come at 08.45 and not the 09.00 that I had booked. They then said that the best they could now offer was the next day. If you need us at 8.45 don't accept a booking for 09.00. If ten minutes makes a day's difference to any customer never mind a good established customer don't expect customer loyalty. I canceled my appointment and my family or my business will not use this firm again - a pity but I know that any customer is so hard to get and too easy to lose but then I'm not an employee. MESSAGE - Don't trust your online booking for National Aylesbury - and they expect you to fit in with them and its not for them to fit in with you, the customer.