I went to National Tyres, West Bromwich yesterday at 4.15 p.m. to have a tyre changed. There was absolutely nobody there, all the bays were empty. Two members of staff were eating their McDonalds lunch in the reception area and the manager who was standing behind the reception desk spoke to me and told me I couldn't have the tyre changed there and then but had to make an appointment due Covid19 and social distancing rules. What a joke, social distancing rules, and yet they had no screen at the reception desk claiming it was because it had broken. I made an appointment for the following day, i.e.today at 4.00 p.m., I got there at 3.55 p.m. and waited in the reception area with another lady who told me they couldn't do her job because they ordered the wrong parts so she had to come back again. At 4.10 p.m. I went to one of the bays and reminded the person about my 4.00 p.m. appointment and he said they are all working and I had to wait. At 4.20 p.m. the chap came into the reception area and spoke to the other lady, gave her car keys and totally ignored me and went off somewhere. Five minutes later he came back and asked me to drive the car into the last bay. This was at 4.25 p.m. As I was driving slowly into the last bay I asked him if that was the bay he wanted me to be in and then he asked me whether its the front or the back tyre. I again repeated whether I was in the correct bay and he repeatedly asked me, at least three times, if its the front or the the back tyre. I said to him "can you please answer my question" "am I in the correct bay"? He said rather angrily that depends whether its the back or front tyre you want changing" "the front" I told him, so he tells me to carry on driving forward. There were an awful lot of tyres strewn half way across this particular bay and there was very little room to manoeuvre forward so I was going ever so slowly to avoid driving over one of the tyres. As I stopped and tried to get out of my car I noticed my door would not open as it was catching on the metal pillar post on my right, so I moved the car forward a couple of more inches at which point the guy raised his voice because I think he thought I was about to hit one of the tyres lying on the floor. I gave him the locking nuts, told him which tyre needed changing even though I was there the previous day and the manager knew which tyre needed to be done, and asked him nicely to balance the wheel too. He said that he would as that goes hand in hand with a new tyre. I waited outside and when the manager came into the reception I went in to pay. The guy who did my tyre came in eight minutes later, sat down, stared at me and started eating something. He told me the car is ready and mumbled something about the locking nuts. As I approached my car I saw the locking nuts lying on the floor by my car. Being as they are following the Covid19 rules NOT, I would have thought they would at least offer to wipe down the locking nuts compartment after they handled it, apologise for starting my job half an hour later, or at least drive my car into and out of the bay instead of speaking to me in an almost aggressive manner as if I am some sort of idiot. As I drove my car to pick up a learner driver which I was late for, I noticed the car was pulling slightly and the wheel seemed as if it was not correctly inflated. Later I looked at my camera and found the guy did not go anywhere near the machine where they normally balance the wheels, therefore he lied about this being part of the service and I shall check the tyre later as I am sure he has pumped it up past the 30 lb limit probably to teach me a lesson simply because I reminded that I had in fact had an appointment with them at 4.00 p.m. and not 4.30 p.m., and because I kept asking him if I was in the bay he wanted me to be in. I have used National Tyres for at least 10 years but will from now on go to ATS tyres around the corner.