I agreed to an order of US$339.19 on 2020-10-22 at 19:09:22. This payment was done through Paypal and showed success.
Within minutes the order was canceled (I wasn't aware yet, obviously) and it noted the stock was out. According to my multiple communications with NewChic they have now first said that they were unable to take the money as there was an issue from my side, but have now more recently actually noted they were restocking. This is only one of the lies, by the way.
6 minutes! after this order was canceled, they were apparently able to restock the virtual store shelves and without me putting through the amount and agreed to it, they placed exactly the same order at now took US$372.79.
I've been blamed for this too, by the way, saying I didn't apply the 15% coupon the second time. But I did not actually place the second order. I was in no way aware of the issue. Furthermore, if items are out of stock, you don't exactly place exactly the same stock order 6 minutes later.
So initially they said the issue was with the bank and the funds weren't available. Then they finally said it was because there was no stock (a screenshot shows it said because of stock from the beginning). Then they say it was the stock but I was apparently notified and must have replaced the order 6 minutes later (even knowing there isn't stock) and this time I did not apply the 15% coupon and now the amount is higher. So blaming me again.
Just to show this additional lie. My initial approved amount was $339.19. And now they have taken US$372.79. If it was me... again, then had I applied a 15% coupon to the exact same order and it had originally been US$372.79, then I would actually have only paid $316.87 initially.
So let's go a step further. The day after I actually placed the order, received the email, and then went to the new account (I've never ordered from them) and saw this fraudulent behavior, I tried to communicate to NewChic... but then there systems were being updated, or were under some sort of review. I was able to see everything, I could have buy products, but they could do nothing assist.
So when I'm finally able to get assistance, they now say the stock has been shipped and I should just accept it and then I can sort things out and send it back ... per their requirements, by paying for the shipping.
So this is the scam, right? They somehow were able to, within that 6 minute window, access my payments at paypal and take more money (there is probably a lovely little loophole here), and then when I noted the issue and before anything had been shipped, there system was offline (not for anyone who wanted to give them more money, of course), and now when I got information, the response went from:
1. It was your banks fault
2. Yes it was restocked but they could restock in 6 minutes
4. Oh no - I agreed to secondorder but I didn't apply the coupon to the same order (although this 15% coupon would have meant order was less)
5. Now saying it isn't really 15% coupon, it is up to 15%
And the lies will carry on. But this isn't acceptable. This isn't even about the order being wrong, or that I don't like the products. This is that even before I was able to do anything, this company stole from me. And their little chat interactions are just copy and pastes of what seem to be many complaints. They already have the book in hand.