I needed to return my order due to size andris cut not being right. The customer service rep was helpful but I too found out I had to return it to CHINA!!! The refund would be wiped out by the cost of the return! Plus, when I looked at where it was shipped from, the return address was in Canada. They shouldn't be allowed to advertise without stating where they are actually located. From the packaging I received, it appears that the Canada location receives the order from China then ships to the customer. No wonder it took over a month from order date to shipping date plus a few more days for delivery.