If I could leave 0 stars I would. DO NOT BUY FROM THIS SITE IT IS 100% A SCAM! I purchased a Christmas present from them on 12/10/18. The site advertised the gift would be delivered in time for Christmas or I would have never made the purchase. When I went to place the order "flat shipping" was auto selected with no explanation on how long the order would take to deliver. I didn't think anything of it because it was advertised as delivery before Christmas for the item I chose because of the date I purchased the item. Anyway.. fast forward to today. After contacting the recipient of the gift a few days ago and finding out it never shipped for xmas.. I checked the tracking info the site gave me. It only stated shipped and "delivered" was unchecked. I decided to do a live chat with "Ricky" a representative. I explained the situation and he said it could take up to 45 days for the order to ship! When I explained they advertised before Christmas he had no answer other than "I suggest you wait" (for it to ship). I asked him for a true tracking number and he sent me a snapshot of it. I plugged it into google and found that it was a USPS tracking number. After I plugged it into USPS tracking site.. it stated no info on that tracking number. I tried DHL just to be sure and got the same response from their tracking site. When I showed Ricky snapshots of both.. He again has no answer other than he suggested I wait. I called Newchic out for fraud and he actually said "I do agree". I WAS SHOCKED that he agreed the site is fraudulent! WHAT??? I saved the conversation and had it sent directly to my email as proof. I am contacting my credit card company to dispute the charge. OH and here's the kicker! The site says that you can refund within 14 business days.. today is the 14th business day. When I told him that he said because it's "in transit" which it is clearly not, they can't process a refund. IF YOU WANT TO THROW YOUR MONEY AWAY... USE NEWCHIC. Otherwise.. stick to reputable sites like Amazon.com.