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Anonymous
STAY AWAY!!!!! We ordered 5 products, one being couple (2) bracelets, with $45.78 for express shipping by Christmas, on 12/12/18. On 12/24 we received an email informing us 2 of the 3 boots are out of stock and on 12/26 we received one of the bracelets. I contacted seller at this time demanding a full refund and a return label for the one bracelet received. We no longer needed any of it since they were Christmas gifts. A few days later we received another package but it was only 1 of the 2 couple bracelets. The seller replied offering a refund for only the 2 boots that were out of stock. We had not even received 2 of the products that they were refusing refund for, much less the unfulfilled express delivery. I refused and repeated my demand and compromised that they could deduct the cost of bracelets received by the time I replied on 12/28 (not realizing at the time that one of the couple bracelets was missing). I told them if they provided a paid return shipping label they could delay the refund for the late bracelets until they were returned. On 12/31, the seller agreed to a full refund upon receipt of the received items IF I paid for return shipping to China. By the time I replied on 1/10/19 one pair of boots was received. I responded agreeing to keep what I had received and demanded a refund for the 2 boots not received and the charge for express shipping which was not fullfilled. The seller repeated it’s offer to refund the 2 out-of-stock boots (no mention of the express shipping charge)BUT only if I closed the dispute or changed the type. I refused that offer again - a portion of the order was never received and NONE was expressed shipped. I gave up and escalated the total demand to Paypal.
6 years ago
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NewChic has a 3.6 average rating from 4,874 reviews