As a user experience designer, the one thing I implement in all of my journey's is transparency, the one thing you don't do as the website is offer transparency. Point one. Making an order. Go through and pay, most of the products have been removed from the cart, because it's not transparent what is promotional and what isn't. So you're forcing customers to enter into a payment journey once again. Point two. When you've made the order, there is nowhere to cancel the order, even though on your website in the help section, you say there are. Point three. You send emails saying that items have been shipped, forcing you not to able to cancel orders. Then two days later you say the orders have been shipped. Point four. You buy goods from your company in good faith only to be told that you don't have the stock. This is theft and misrepresentation.