I've made a few orders with this company and until the most recent, not too bad - though not the expected quality of clothes and onsite photos a bit misleading. But the shoes absolutely did not fit so I requested a refund. Their customer service is appalling - they make it as difficult as possible - kept asking me for the tracking number which I sent them several times - and said they couldn't read it on the scanned mailing receipt because it was upside down! Total BS. And rude unpleasant emails. And won't even discuss paying my A$34 return postage. I'm still waiting for a men's shirt ordered 5 weeks ago. Never again from this site.