No correspondence with updates on my order just emails to sell more of their products. They took 2-3 weeks before they sent product then use the worst cheapest delivery service in Australia. It has been 11 days since parcel has been in Australia and still no sign of parcel. Went to wrong courier Tracking says parcel unable to be delivered. No courtesy email from Newchic or Fastway delivery company. I have to make the effort to find out what is going on. If in Australia please do not bother with this unprofessional company. Every other service sends emails to update where your order is. They really do not care after they take your money!