I bought something that was advertised as 'buy 1 get 1 free', but then the two items I expected were not sent — only one item was. When I asked about this, I was told that I was supposed to know that I should have added two items to my cart, and that one would be then be sent for free! I replied that their site said 'buy one get 1 free'. ...It doesn't say 'add two to your cart and receive them both for the price of one'. They then just kept repeating that they would not help me remedy this situation. If you have any issue with customer service, just know that there is no customer service with this company. If they mislead you, it's on you to know what they may or may not have meant, not what they said. Terrible experience.