No reimbursement after New Chic cancelled an order and the way you are treated by the customer service afterwards After ordering a cap in July, on August 4, 2019, I placed a second order for two caps. I paid € 24,66 for it using iDeal. The transfer was done by Aiden, a very trustworthy internet money interchange. (at least, I used it hundreds of times before) A few days later the order was cancelled by New Chic, but I was never reimbursed. So, I started to chat with the online customer service. This was not a happy experience. First of all, they don't read what you're writing and they don't read previous chats, so you have to tell your story over and over again. Secondly the keep denying New Chic did something wrong and always claim my Dutch bank is the culprit. The last chat was very interesting. Frustrating, but also interesting, because New Chic claims with five chat messages that (1) they already refunded the money, (2) the order was cancelled because the price of the caps had changed and (3) they didn't receive my payment. And of course, in the end my Dutch bank was withholding my money. (I've made a print screen of the chats which I am happy to share) The customer service is changing to story the whole time and always ends with, your bank has the money. Which I checked already, of course. And they do not have it and I see no reason why they should lie. So, New Chic cancelled an order because the price changed (probably with 0,04 dollar cents, or something) and then I was not reimbursed. I really tried to solve the problem. I even sent my bank statements (on their request) to show that I didn't get my money back. Since internet business is all about trust, New Chic is not doing itself a favour by hiring incompetent and twisting and lying staff for their customer service. And I will never do business with them again.