SCAM ALERT!!! Newchic's return/refund policy requires you to enclose a printable label, that they email to you, inside the return package. I sent them 5 emails over 10 days to get them to do so. Newchic also requires you to send returns to China via the U.S. Postal Service, not FedEx, or DHL, etc. The USPS charges by weight and their fees are prohibitive. A small package with a lightweight pair of shoes costs $43.00 to send via the USPS. To return 2 pairs of shoes would have cost over $100! Newchic uses this return policy to discourage people from trying to return anything. Because you must mail the item back to them in order to get an exchange/refund you cannot comply with their return/refund policy. It is a scam used by Chinese sellers. That is why their prices are so low.