Your shipping time frame of 10 - 45 days is totally ridiculous. The fact that my order has been ready for logistic collection for a week is unacceptable. The customer service (in chat) is useless and won't do anything other that say my item has shipped which it has not it has been labeled but until FedEx picks it up from their facility and scans it into their system it is still in the NewChic warehouse possession "awaiting logistics collection". when it has been waiting for logistics collection this long usually means that something has gone wrong. I understand that there may be delays in shipping while in transit a delay getting into the hands of the carrier is a problem with Newchic shipping department. I asked the customer service rep to contact the logistics team to make sure there is nothing wrong with my order but he refused and kept trying to reassure me that it has shipped and that he can't do anything until the shipping period has expired. Horrible, Horrible, Horrible. I haven't even received my item yet and I am already expecting them to be less than what I expected. I really was excited for the shoes I ordered but this experience has certainly change my attitude. When/if I receive my item I will most likely close my account.
1 month ago
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NewChic has a 3.22 average rating from 1,938 reviews

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Alice, Customer Support

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