I ordered a pair of shoes that looked great online, but they were terrible in person. I don't normally write reviews, but my whole experience really upset me. When my shoes came in the mail, I was surprised to see how cheap/ugly they looked. I immediately decided that I wanted to return them, as they were such bad quality. I attempted to contact customer service on their online chat, which was terrible. Then through email, Newchic tells me to send the return to Hong Kong China, which is ridiculous! That won't be worth it, since that will obviously cost more than what I paid for the shoes. When I asked for a USA return address, they couldn't provide one. So do with that information what you will, but I won't be ordering from this company again. If I was smart, I would have read these reviews online prior to purchasing. But alas, I was scammed.