I guess I’m the lucky one. I have bought many items from New Chic. I agree the quality is not the best. But I’ll say it’s relatively ok with the cheap price. I love the colorful boots I bought two winters ago. Because of the quality, I always buy for in home wear. Some of the maxi dresses are pretty enough to go shopping. It does take a long time for delivery unless you are willing to pay extra. I have received every item ordered. I used online chat too. They responded right away and resolved problem quickly. I don’t doubt the bad reviews from other buyers. They must have bad experiences. I’m puzzled now!! The reviews make me think twice to place next order.