I signed up as an artist to sell my work on Red Bubble. I wondered why I received no money form the sale of my work so I logged into my account the other day and to my horror discovered that the bank account info in my account was not mine, I tried to change this and it wouldn't allow me to do so, so I emailed support at Red Bubble and waited ages for a reply. Juan replied telling me to log in from a new browser and try again. I did this and then my account was suspended so I emailed Juan back and a bot sent a reply, I then went back to the site and tried to log in again but was told to appeal against my account being suspended by taking a photo of myself holding up a piece of paper with today's date on it, my user name and real name and send it in with my appeal. I did all of that and the message was that they cannot guarantee a successful appeal which will take weeks. Now my account is off line as is my work - well to me anyway - I now feel that they have been paying the commission monies into their own account and don't want me to find out so they have stopped me logging in. I was getting messages to say I had made sales and the pittance due to me would be paid to me and it was a pittance, I have tried several times to email them and my email tracker shows they are not even reading my emails. They have made a lot of money and are on the stock market, I suspect they are selling people's work in Australia where they are based and not telling artists overseas, they are a bad company and they abuse and ill treat artists, I would s trongly recommend that people steer well clear of this company and its website as that will put them at risk of the same abuse as I have endured. They have bots sending you infuristing emails and they don't help when there is a problem. I am not considering legal action I feel they have stolen my work. They are crooks. (attached is a photo of what I now see when I try to access my profile on Red Bubble they have stolen my massive collection of artwork)
3 years ago
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