My order "shipped" on Feb 21. Redbubble estimated arrival for mar 1. UPS status never changed from "package ready for UPS". I couldn't see where it was coming from or how long it would take. It appears to never have arrived at UPS. Contacted redbubble mar 7 and was told it could be 8 days late so wait until the 8th. I could not reach anyone on the 9th or 10th. On the 11th, 20 days after shipping, they are resending the item. I needed it by the 19th at the latest. They would not expedite the new shipment free of charge stating they can only send in the original method. I have been inconvenienced waiting and contacting customer service and they offered nothing to compensate for the inadequate service. My gift will likely be late now. They could have expedited my order or offered a discount.