We ordered a car from Rentalcars.com. The vehicle was supposed to be collected at the airport in Zagreb on July 26 at 16.00, for 10 days. Unfortunately our flight was delayed and we arrived at the airport at 23.30, a family with 3 exhausted children. Your representative was no longer available and we understood that he would only arrive the next day. We tried to call representative of Renaltalcars.com without success. You can imagine the experience... Only the next day we were able to get hold of the Rentalcars.com representative, only to find out that the vehicle is no longer at our disposal and that they are charging us the full amount for 10 days of rental. According to the agreement with them they can indeed do so. Attempts to explain the predicament we were in did not help. The company representatives repeatedly quote the contract and are not ready to accept the fact that we tried to reach them, that the delay was not our fault and that there is no justification for charging the 10 days of rental, when the vehicle was discussed for another use