I would put zero star if I could. This is basically a SCAM. Avoid at all costs. I was charged €213 at the counter in malaga for using a debit card even though
1/ I was never sent the terms and conditions that stipulate this
2/ when I saw their terms and conditions, it says 'If you have taken Super Cover, you can use a debit card' which is VERY different than to say 'If you use a debit card you will be charged the super cover'
3/ I complained to rental cars who said they couldn't do anything about that insurance because if was a different company they contracted in Spain (FireFly) and when I complained to FireFly they said it was rental cars fault for not sending me the terms and conditions.
Both companies are very dishonest and misleading so I would AVOID RENTALCARS AND FIREFLY AT ALL COSTS.
2 years ago
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