My flight was delayed, I attempted to contact a rep and the number on my reservation and no one picked up. I called the company directly and was hung up on each time. Upon arriving to my destination and going to the rental desk I was advised that Rentalcars. com cancelled my reservation. I also saw that they charged my credit card for the full amount. The gentleman at the car rental desk advised that they do this often and its better to go directly through the car company. I received a better rate and the rental company was very helpful after a long trip do not use this site its a rip off and the insurance plan is a third party vendor which makes you pay first then reimburses you after several months of fighting. STAY AWAY that's why its 1.5 stars.