I would have put zero but wasn’t an option. Seems to be a common theme of no reimbursement after not getting a car. I prepaid for a vehicle and insurance. When I arrived at the destination I didn’t have my credit card. I had the number and even called the credit card company who was willing to talk to the people. Once I was home It took a couple of days to reach someone. I was told to email my request for a reimbursement. A few days later I was denied. They stated that I was informed about needing the physical credit card. On their website I found where it actually says credit/debit card. The email they sent was from a no reply so I had to try once again to reach someone. I was given an email address and sent a screen shot of what it said online. I recently (3 weeks) later received an email again refusing my reimbursement. This time they stated it’s because I didn’t call them at the time I was refused the car. Really!!??? In that moment I was scrambling to find alternative transportation! Turns out it takes days to reach someone and weeks for a response. Not sure this could possible have made a difference. The last email again sent from a no reply email. After reading other similar complaints it is my opinion that this is definitely intentional. These people should be shut down. Car rental companies should not be using this third party company.