Do not rent from this company; they will nickel and dime you and charge you for things entirely out of your control. How am I supposed to contact a rental agency to let them know I'm running late while I'm in the middle of the air on an international flight that was delayed? And how can they NOT tell that I will be late when they HAVE my flight information? I was charged a "cancellation fee" because I showed up 12 hours late to pick up a car I had ALREADY PAID FOR, and the company HAD MY FLIGHT INFO TO KNOW I WOULD BE LATE. The company rented the car I had paid for to someone else and offered no recourse or. Rentalcars.com did the same and simply charged me for the full. The company is pure trash, do NOT rent from them. Go literally anywhere else.