Booked reservation in Portugal with Drive On Holidays through Chase Travel Portal, and they use Rentalcars in the background. I arrived at the location, and the company said it didn't have the reservation on its system. I contacted Chase for hours to resolve the issue (no luck). After submitting a charge back to the transaction, Rentalcars appears in the scenario. The rental car changed the story, saying we didn't show up at the location and our reservation exited with all the wrong dates and times. Chase has all the calls logged and recorded with the times. The 3 companies failed to provide good customer service. Reporting this company to BBB and FTC and the similar the authorities like to the rip-off car rental from Portugal.