It’s with regret I write a negative review – but my situation is unique. I booked a 53-day car rental from RentalCars.com. Due to personal circumstance my plans changed and I needed to cancel my booking. I requested a cancelation accepting that there would be a penalty as the booking had already started. Their policy allows bookings to be cancelled within 24 hours of the start but unfortunately, I contacted them 39 hours after the start. They said this meant I would have to pay for the full 53-day rental without using the car. I felt this was both inflexible and mean spirited given they would rent the car to another person. They were capitalising on an innocent mistake I made. They could have been fair but they chose not be to. This policy makes sense for a booking of 7 day booking but not for a 52-day booking. I was prepared to pay for a week’s rental given I had made the error but their response was ‘policy says no’. If I had a 120-day booking and cancelled one hour after the policy deadline I have a feeling the policy would still be the same. When writing to customer service I got a different service agent each time I wrote back. It felt like no-one was really listening to make a judgement call for this situation vs looking in the customer service manual to say ‘policy says no’. It’s a real shame as this has put me off the company.