USA, Car paid 2x, no refund
USA. Out credit card was declined, because the tried to charge EUR 3500 instead of EUR 300, which was clearly stated in the contract and TC. This was over the card limit. We had to use a second card to book/pay a second card, to not be without car on the airport. That was 2x EUR 1800 paid. Rentalcars did not refund the firts booking. We were not able to reach any customer support. They kept 100%. We issued a claim with the credit card company and succeeded. They charged rentalcars back and refunded us. Way to go!
2 years ago
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