I rented a car with them through lastminute. They sent me instructions to pick up the car with a credit or debit card. At the airport, they refused to give me the car because they only wanted the credit card. I asked for a full refund, and they denied it. Even though their own customer service confirmed to me that the debit card was possible following their terms and conditions. this is their answer: "We inform you that there is no refund option, we can no longer provide further assistance in this case. I can assure you that we have considered the points you have raised. However, although I understand that it is a disappointment, we cannot change our decision." the points I raised were that I have been denied the card even if I follow their instructions to the letter. I am now going via legal channels!!