Reserved a car to be picked up at KLIA. Upon arrival nobody shows up. Checked with hotel staff only to realise there is no such car rental pick up counter as stated in booking confirmation. Ghosted by aftersales when asked to be refunded. Wasted 3 hours going round the airport in vain. Called the number indicated in booking confirmation slip but nobody answered. Get a rental car here if you are feeling rich, and ready to be cheated. Otherwise RUN as far away from Rentalcars.com as you possibly can! Their tactics are advertising cheap rental cars to entice you but not so sure if they intend to deliver the car to you at all!