The rental process was Ok, but I made the mistake of getting their unnecessary insurance. They say you can cancel it but then they became unavailable, then they asked me for the receipt of the insurance I did get with the rental company, and then they started bouncing me from clerk to clerk claiming they can't open the file, made me save it as a PDF, JPG, take screen shots, and generally make a fool of myself. I ended up writing them to either give me the refund or never contact me again and I'll simply write my opinion of them as a review - and here it is...