At the end of February, my girlfriend and I decided to book a car through RentalCars to drive around the north of Thailand. During the booking process everything was fine, but upon arrival a complete nightmare began. Imagine, you arrive at the airport of a city where you would like to spend a wonderful weekend with your girlfriend with an already planned program, and at the car pick-up counter (in our case it was Budget), they tell you that they cannot give you the keys. It turned out that they only accept credit cards and only those made in Thailand! We were shocked because the RentalCars website stated that a debit or credit card was required, but did not indicate which country it should be. Okay, we tried to contact support to request a refund, since we were unable to use the service (due to their fault!). However, the technical support employee at first could not understand us for a long time, and then simply said that we were not entitled to a refund and we just needed to find some “friend” with a Thai credit card. Absurd! In the end, as you already understood, the trip was ruined. After the trip, I wrote an angry review to the RentalCars support service asking them to look into the situation and return my money. To which they replied that the refund had already been made to you and it was in the amount of 0 THB. What the heck?! They are absolutely not embarrassed to write such letters to the client. Absolutely dissatisfied with the service! They simply took my money and are not returning it, although I never used the service. Moreover, I rented a car from them for the first time and apparently the last. I do not recommend anyone to use this service if you value your nerves and money!