Booked an "AWD or similar" car to get me from the airport to the ski resort I was staying at. When checking in I was told that the class booked was a 2 wheel drive car and I had to pay to upgrade to the vehicle class that I wanted. I appreciate vehicles given may differ to the make/model specified but the attribute I was most concerned about was having an all wheel drive vehicle. Customer services aren't no help after the event either, won't be using RentalCars.com ever again and I'd advise anyone else reading this review to book directly with the company they're seeing the good deals from.