If I could give less than one star I would. We didn't arrive exactly at the designated pick up time having booked an early time assuming we could therefore pick up that day. As a result, no car was available when we tried to pick up at the desk, even though we had already paid in full, and I've just been charged a "cancellation fee" of nearly £60 despite being left in the lurch in the airport with a baby and a weeping toddler. Today when I tried to get a refund and compensation, the manager hung up on me. Seriously, don't bother.
5 years ago
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