Very poor, avoid these fraudsters. I hired a vehicle with them for a trip to Malaga. I arrived at the airport and was waiting over an hour with all my family for the vehicle to be brought from another branch. When the vehicle arrived we were sent on a wild goose chase around the airport to try and find Goldcars other office, with our 8 month old baby, elderly grandparent and all our luggage. When I returned the vehicle I filled the tank at the airport filling station to make sure it was filled to the maximum. Since getting home I have been charged for fuel and a refuelling fee as well leaving me around £100 out of pocket. Rentalcars are not interested and just keep repeating the same that I signed up to it. When I returned the car the keys were taken off me and when I asked about paperwork Goldcar staff said it wasnt necessary. This is the worst service I have ever had. Will be going with a reputable company next time I go on holiday.