In summary Do not use this company services it nearly ruined a 10 day vacation. What happened I rented a car on rentalcars.com for a trip in Italy. I paid everything with my UK debit card. The quality/price was very convenient because I booked 3 weeks in advance. On the day of the pick up when I arrived to the rental agency: noleggiare.it , I was unable to get the car because i need a CREDIT card (not debit card) , company policy. I know it was written in the summary email, but since I rented car many times and I never had such a problem of debit / credit card, I didn't pay attention to it until the last moment. Basically i was left without a car for the 10 days road trip. After 1 hour of conversation with Rentalcars.com customer service i managed to get refunded for the previous car and have a new one the only problem was that i spent almost £900 for a lower level car instead of £500 as I initially booked. For users: I suggest to deal directly with the cars companies if you find a good deal on rentalcars.com. And for rentalcars.com you need to make sure that a user paying with a debit card can't book a car from a company that accept only credit cards.