We have booked a car for 17th of August with rentalcars.com, however the company has not booked a car with the local provider. There was no car available and after 3 hours of waiting and non-stop calls ( on hold) with rentalcars - the local company found something else for us. We had to pay the upgrade price ourselves, which rentalcars promised to fully reimburse. However after a month - I am still waiting to be refunded. Not only they have ruined half of the day of my holiday, and incurred extra costs for me, but they are trying to avoid reimbursement still. I would not recommend anyone to go through this hell that this company made and is still making me and my sister go!!!