Ordered a size 10 women's shoe. Received a size 10.5 that was too large to wear. Insisted my return (that would cost $15) should be free since I was sent the wrong item. After lots of back and forth, they finally agreed and sent a shipping label. Two weeks later, the tracking number shows that the item was delivered, but River Island is asking me for my shipping receipt when I sent them a photo of the box and the attached shipping label at the time I sent the return. They will not refund my nearly $200 for the item
2 years ago
River Island has a
3.3
average rating
from
426
reviews
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